Exchange And Return

EXCHANGE AND RETURN:

 

EXCHANGES:

 

At Noura Clothing, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

  • Valid Days of Exchange: Any article purchased can be exchanged within 3 days of receiving the order, once the article has been delivered, given that the customer has proof of purchase.
  • Proof of Purchase: This includes either a text message on their provided number or the online order confirmation email.
  • Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect.
  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location through any courier service.
  • Items not allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual.

For further assistance, you can contact our customer service department by emailing us at Hello@noura.com.pk  or you can call us at +923084102602 Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

RETURNS:

We offer easy returns at Noura Clothing! Returns will be processed within 8-10 working days. The following requirements apply:

  • The item must be repackaged in its original packaging with labels and tags.
  • Items must be unworn and unwashed.
  • Items must be returned within 3 days of receiving the order.
  • You are responsible for the cost of return shipping and should obtain proof of postage until you receive your credit note (Go to the Refunds Section).

Once the return is processed, you will receive an email confirmation, and it may take 8-10 working days for further processing. For more information, you can contact a customer representative or email Hello@noura.com.pk

Please be advised that items that are on sale are NOT eligible for return.

You can start the return process here!

REFUNDS:

Please note that Noura Clothing does not offer any kind of refunds. Instead, we provide credit notes that can be used towards future purchases. The credit note will be issued for the original purchase amount, excluding any shipping charges. The credit note will be sent via email and can be used within 90 days from the date of issue.

Refund for the orders which will be mistaken from our team's side will be proceeded within 7-10 days after receiving the product in return.